ConsumersAny person who feels that a licensee has committed an act which is in violation of state laws or regulations relating to funeral service may make a complaint to the Board. The Board ONLY accepts formal written complaints. After a complaint is received and reviewed, a copy of the complaint will be sent to the affected licensee via mail, fax, or USPS mail. The licensee then shall answer the complaint in writing within ten (10) days. After receipt of the response from the licensee or lapse of 10 days, the Board may conduct an investigation into the allegation. If an investigation is initiated, upon its completion, the complaint review committee will review the evidence to decide if an administrative hearing is necessary. If such a hearing takes place, the licensee will be informed as set forth in L. A. R. S. 37:847 relating to administrative hearings. There are two ways to file a complaint:
Ways to Submit the Complaint form to LSBEFD 1. Fax it to 504-838-51122. E-mail to the completed form to the Board's Deputy Executive DirectorR. DeMale Bowden, Jr., CFSP, CCSP at rdbowden@lsbefd.state.la.us3. Mail the originals to:The Louisiana State Board of Embalmers and Funeral Directors
C/o Deputy Executive Director R. DeMale Bowden, Jr.
3500 N. Causeway Blvd. Suite 1232
Metairie, Louisiana 70002
ALL COMPLAINTS MUST BE NOATIZED PER STATUTE LA R. S. 37:846 B CONSUMERS & THE FEDERAL TRADE COMMISSION The Federal Trade Commission (FTC) works to promote competition and protect and educate consumers. The FTC will never demand money, make threats, tell you to transfer money, or promise you a prize. Learn more about funeral service-related consumer topics by clicking on the following link: COMPLYING WITH THE FUNERAL RULE Other links that will provide you with important information:
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